tvb99 Privacy Policy
The security of your personal information is our top priority. This policy explains how we collect, use, and keep your information secure.
Table of Contents — Quick Navigation
- Introduction and Applicability
- Information Collection
- Purpose of Information Use
- Information Sharing and Disclosure
- Cookies and Tracking
- Data Security
- Data Retention Period
- Your Rights
- Protection of Minors
- Policy Changes
- Contact
1 Introduction and Applicability
tvb99 ("we", "our", "platform") operates an online entertainment and gaming platform for users in Bangladesh. This privacy policy explains how we collect, store, process, use, and keep your personal information secure.
This policy applies when you:
Browse the website
When visiting the tvb99.cam website or browsing any page, technical information related to your connection may be collected automatically.
Create an account
The information you provide during the registration process is used to manage your account and deliver services.
Play games
Gaming activity, betting history, and gameplay data are recorded to ensure the security and fairness of the platform.
Make financial transactions
Information related to deposits, withdrawals, and payments is securely stored for financial reporting and fraud prevention.
If you do not agree with any terms of this policy, please refrain from using our services. Contact us for any questions.
2 Information Collection
We collect various types of information in various ways. The details are outlined below by category:
2.1 Information You Provide Directly
Information you provide during account registration, transactions, or support:
- Full name and date of birth
- Email address and mobile number
- Current address (Bangladesh)
- National Identity Card (NID) number or passport number (for identity verification)
- Payment information: bKash, Nagad, Rocket, Upay or bank account number (stored in encrypted form)
- Your messages and requests during live chat and email contact
2.2 Automatically Collected Information
Collected automatically while you use the platform:
- IP address and device identity (Device ID)
- Browser type and version, operating system
- Pages visited, click patterns, and session duration
- Referral URL and exit time
- Gaming activity and betting history
- Transaction time, amount, and status
2.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as:
- Identity verification services (KYC verification agencies)
- Payment processing partners (bKash, Nagad, etc.)
- Fraud detection services
- Third-party advertising partners (anonymous data only)
3 Purpose of Information Use
We use your information for specific and legitimate purposes. The main reasons we use your information are as follows:
Account Management
To create, verify, maintain, and secure your account. For login, password recovery, and identity verification.
Payment Processing
To process deposit and withdrawal requests, verify and record transactions, and prevent financial fraud.
Customer Service
To resolve your support requests and complaints, and to provide effective assistance via 24/7 live chat.
Fraud Prevention
To detect and prevent illegal activity, money laundering, and fraudulent transactions; and to maintain a safe environment.
Platform Improvement
To analyze user experience and improve service quality, and to identify and resolve technical issues.
Communication and Promotions
To send important security notices and account updates, and with your consent, to inform you about promotional offers.
4 Information Sharing and Disclosure
tvb99 may share your personal information with third parties only in limited and specific circumstances. Those circumstances are described in detail below:
4.1 Service Provider Partners
To operate our platform, we work with certain trusted third parties who provide services under a confidentiality agreement. These include payment processors (bKash, Nagad, Rocket, Upay), KYC verification agencies, cloud hosting services, technology and system maintenance teams, and game providers such as Pragmatic Play, JILI, and Spribe.
4.2 Legal Obligations
We may disclose information to meet legal obligations, such as in response to a court order in Bangladesh or a lawful request from a government authority. Such disclosure is always kept to the minimum information necessary.
4.3 Business Restructuring
If tvb99 goes through a merger, acquisition, or sale of assets, your information may be transferred. In such a case we will provide you with advance notice, and the new authority will also be bound to uphold the same privacy standards.
4.4 International Data Transfers
Some of our servers and third-party services may be located outside Bangladesh. In such cases we ensure that contractual safeguards are in place in accordance with international data protection standards, and your information will remain protected according to the standards of this policy.
5 Cookies and Tracking
The tvb99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website recognize you and remember your preferences.
Essential Cookies
Essential for the core functionality of the platform. This includes maintaining login sessions, storing security tokens, and remembering language preferences. These cannot be disabled.
Analytics Cookies
To understand website usage patterns — which pages are visited most, where issues are occurring, etc. This information is processed anonymously.
Preference Cookies
To remember your preferences and settings, such as your preferred game categories and display settings, so you have a better experience on your next visit.
Advertising Cookies
To help display relevant advertisements. You can turn off these cookies from your browser settings, though some services may become limited.
You can control or delete most cookies by changing your browser settings. However, disabling essential cookies may affect the functionality of the platform.
6 Data Security
tvb99 applies industry-standard technical and organizational measures to protect your information. Details of our security measures are provided below:
SSL Encryption
All data transmissions are protected by SSL/TLS encryption technology. You can confirm this by looking for "https" and the lock icon in your browser.
Data Encryption
Stored sensitive information, especially payment information, is kept secure using the AES-256 encryption algorithm.
Access Control
Strict role-based access control (RBAC) policies are followed. Only authorized personnel can access data as needed.
Continuous Monitoring
A 24/7 security monitoring system is in place to detect unusual activity in the system.
Secure Backups
Regular encrypted backups of data are taken and stored securely on separate servers.
Regular Audits
Regular security assessments and penetration testing are conducted by third-party security specialists.
7 Data Retention Period
We retain your information only for as long as it is necessary or legally required. The retention period differs for different types of information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal requirements and dispute resolution |
| Transaction Records | 7 years | Financial regulations and audit requirements |
| Gaming History | 3 years | Fairness verification and dispute resolution |
| Communication records | 2 years | Ensuring customer service quality |
| Technical logs | 90 days | Security monitoring |
| Marketing preferences | Until consent is withdrawn | Communication management |
After the specified period, data is securely deleted or anonymized in a way that you can no longer be identified.
8 Your Rights
You have the following rights regarding your personal data. To exercise these rights, please contact our support team:
Right to access your data
You can request a copy of the information we hold about you.
Right to correction
If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to deletion
In certain circumstances, you can request that your data be deleted (subject to legal obligations).
Right to restrict processing
In certain circumstances, you can request that the processing of your data be restricted.
Right to data portability
You can request your data in a structured, machine-readable format.
Right to withdraw consent
You can withdraw consent given for marketing communications at any time.
To exercise these rights, write to us by email or contact us via live chat. We will respond to your request within 30 business days. In some cases, identity verification may be required.
9 Protection of Minors
Prohibited under 21
tvb99 strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If there is any doubt about the age associated with an account, we will immediately suspend it and begin a verification process. If we confirm that a minor's data has been collected, it will be immediately deleted and the account will be permanently closed.
If you are aware that a minor is using our platform, please contact us.
10 Policy Changes
We may update this privacy policy from time to time. Our process for changes is as follows:
Notice of changes
For significant changes, we will send a notification to your registered email and display a special notice on the website. For minor changes, the "Last Updated" date at the top of the page will be updated.
When changes take effect
The updated policy will take effect from the date of publication or the date stated in the notification. Continued use of the platform after the changes will indicate that you have accepted the new policy.
Previous versions
Previous versions of this policy may be made available upon request. If you contact us, we will provide any earlier version.
11 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us through any of the following methods:
Privacy-related contact
For privacy-related requests, please write "Privacy Request" in the subject line of your email so we can act quickly.
More information
For more details about our services, please visit the following pages: