Safe and Secure Gaming

Responsible Gaming at tvb99 — Your Safety is Our Priority

tvb99 believes entertainment should always be controlled and enjoyable. Our responsible gaming tools will help keep you within safe limits.

Why We Value Responsible Gaming

tvb99 is a trusted and safe online gaming platform for players in Bangladesh. We know that online gaming can be an enjoyable form of entertainment, but in some cases it can become a problem. That is why tvb99 is fully committed to responsible gaming.

Playing on our platform is not just about winning or losing — it is a fair, transparent, and enjoyable experience. At tvb99 we ensure that every player plays within their means and that gaming never has a negative impact on their daily life.

Age Restriction: tvb99 is for people aged 21 and above only. Opening an account for minors is strictly prohibited and any such account will be closed immediately.

Safe Gaming Time Control 24/7 Support

Our Commitment to Responsibility

  • Age verification procedures are strictly followed
  • Deposit limits and time-out features are easily accessible
  • Self-exclusion is available at any time
  • 24/7 Bengali live chat support is always ready
  • Suspicious gaming patterns are automatically monitored

Use Our Protection Tools

tvb99 provides several effective tools to protect players. These tools will help you build responsible gaming habits.

Deposit Limit

You can set daily, weekly, or monthly deposit limits. Once a limit is set, you cannot deposit beyond the specified amount — this is the most effective way to keep your spending under control.

Time-Out Break

If you feel you need a break, use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 30 days. During this period it will not be possible to participate in any game or make a deposit.

Self-Exclusion

Choose self-exclusion for a long-term break. Options range from 3 months to permanent exclusion. Taking this step is a sign of strength — not weakness.

Loss Limit

Gaming will stop automatically once you have lost a set amount. Setting a loss limit greatly reduces the risk of losing more money on impulse and keeps you safe at all times.

Reality Check Reminder

At regular intervals a message will appear showing how long you have been playing and how much you have won or lost. This reminder will keep you aware and encourage you to take a break in time.

24/7 Live Chat Support

Our Bengali support team is always ready for any questions or issues related to responsible gaming. Contact us via live chat or email us at [email protected].

Recognize the Signs of Problem Gaming

If you notice any of the following signs in yourself or someone close to you, take action immediately. The first step to responsible gaming is staying aware of your own situation.

A tendency to keep playing in an attempt to recover lost money
Hiding your gaming habits from family or friends, or lying about them
Problems at work, studies, or in relationships because of gaming
Spending beyond your set budget or borrowing money to play
Feeling restless, irritable, or anxious when not gaming
Repeatedly trying to quit gaming but failing

Tips for Healthy Gaming

Following a few simple habits will keep gaming a source of enjoyment — never a burden.

  • Treat gaming as entertainment, not as a way to earn money
  • Stick to a pre-set budget and time limit
  • Do not try to win back losses immediately after losing
  • Avoid playing when drinking alcohol or under emotional stress
  • Take regular breaks and spend time with family and friends
  • Never bet with money set aside for essential daily expenses
  • It is best not to save card or payment details in your gaming account
  • Avoid playing on someone else's account and do not share your account

Protecting Minors — Age Verification and Parental Controls

tvb99 strictly follows a 21+ age policy. Age is verified during account registration and you may be asked to confirm your identity with a national ID card or other government-issued documents if needed.

If any minor in your household uses your device, make sure you are always logged out of your tvb99 account. Never share your password.

Parents can use parental control software on their devices to prevent minors from accessing gaming sites. If you suspect a minor has opened an account on tvb99, notify us immediately at [email protected].

Our Policy on Minors

  • Anyone under 18 or 21 years of age cannot open an account under any circumstances
  • If an account belonging to a minor is identified, it will be closed immediately and the deposited funds will be returned
  • Creating an account using someone else's identity is strictly prohibited and punishable
  • Suspicious accounts may be suspended at any time for additional verification
  • Parents can report concerns directly via live chat or email

How to Activate Self-Exclusion

If you feel gaming is getting out of control, self-exclusion is the most effective step. Follow the steps below.

1

Contact Live Chat

Reach out to tvb99's 24/7 live chat support and request self-exclusion.

2

Choose a Time Period

3 months, 6 months, 1 year, or permanent exclusion — set the duration according to your needs.

3

Confirmation

Our team will verify your request and lock your account for the specified period.

4

Reactivation Process

Even after the self-exclusion period ends, an additional cooling-off period must pass before reactivation.

Deposit Limits and Budget Control

Setting deposit limits at tvb99 is straightforward and is the most basic and effective step to keep your spending under control.

Daily Limit

Set the maximum amount you will deposit each day. There is no way to exceed this limit.

Weekly Limit

Set a cap on the total amount you will deposit over seven days. Staying within a weekly budget helps ensure financial stability.

Monthly Limit

Set a total monthly deposit limit and ensure that gaming remains only a limited part of your monthly budget.

Decreasing a limit takes effect immediately. However, increasing a limit will take effect after a 72-hour cooling-off period — this helps prevent impulsive decisions.

21+
Age Restriction Strictly Enforced
24/7
Bengali Live Chat Support
৳200
Minimum Deposit Limit
SSL
Encryption Protection Active

Get Help — Contact Us Today Without Delay

Live Chat Support

Speak directly with our trained support team via tvb99's 24/7 Bengali live chat. Feel free to share any concern — we will help you with complete confidentiality.

Email Support

For requests related to self-exclusion, deposit limits, or account closure, write to us in detail at [email protected]. We will respond promptly.

Read the FAQ

Answers to common questions about responsible gaming can be found on our detailed FAQ page. From changing limits to closing an account — everything is explained in plain language.

Frequently Asked Questions — Responsible Gaming

You must be at least 21 years old to open an account and play at tvb99. This is a mandatory condition of our policy. A national ID card or other documents may be required for age verification.

Log in to your tvb99 account and go to the "Responsible Gaming" option under the Account Settings section. There you will find the option to set daily, weekly, or monthly deposit limits. For any issues, contact us via live chat.

Yes. When self-exclusion is activated, any eligible balance in your account will be returned through the standard withdrawal process. Withdrawal processing is usually completed within 15 minutes to 2 hours.

Time-out is a temporary break — from 24 hours up to 30 days. During this period you cannot log in to your account. Self-exclusion is a long-term ban — from 3 months up to permanent, and reactivating it is much harder. If the problem is serious, self-exclusion is the right choice.

Contact tvb99 via live chat or at [email protected] and our trained team will help you take the next steps. Also talk to family and trusted friends, and if needed, seek advice from a mental health professional.

Yes. Log in to your tvb99 account to view your full gaming history, deposit, and withdrawal records. Reviewing your own gaming patterns is an important part of responsible gaming.

Get Direct Help

Contact us for any matter related to responsible gaming.

24/7 Live Chat Support

[email protected]

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Play Safe, Play Happy

tvb99 is with you — for fair entertainment, for responsible play. Explore our games and casino now.

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