Frequently Asked Questions
All answers at tvb99 in one place
From opening an account to claiming a bonus — find clear answers to all your questions about tvb99 here.
tvb99 is a trusted online casino and betting platform in Bangladesh. The most common questions received daily from our players are organized by topic on this page. You will find clear and straightforward answers on account registration, depositing and withdrawing with bKash or Nagad, bonus terms, game rules, and safe gaming. If you cannot find an answer here, contact our 24/7 live chat support.
Account and Registration
5 Questions
To open an account at tvb99 you need an active mobile number and a valid email address. You will need to provide your name, mobile number, password, and date of birth in the registration form. Please note that only those aged 21 or above may open an account at tvb99. Registration is completely free and takes just a few minutes.
No, tvb99 policy allows each person to hold only one account. Attempting to open multiple accounts may result in all accounts being suspended and any deposited funds being forfeited. Play safely with your single account and enjoy all the benefits.
If you have trouble logging in, first use the "Forgot Password?" option to reset your password via your registered mobile number or email. If the problem persists, contact tvb99's 24/7 live chat support. Our support team is always ready to assist you quickly in Bengali.
tvb99 follows an account verification process to ensure a safe environment. Your national ID or other supporting documents may be requested before large withdrawals or for security reasons. This is to protect your account and maintain the trustworthiness of the platform. All information is secured with SSL encryption.
After logging in, go to the "Account Settings" section where you will find the option to change your password. Enter your old password and your new password to make the change. For security, use a strong password of at least 8 characters that includes numbers and special characters. Changing your password regularly is a good way to stay secure.
Deposits and Withdrawals
5 Questions
Deposits from bKash to tvb99 are generally instant. Your tvb99 account balance is updated within a few minutes of the payment being confirmed. If there is a slight delay due to network issues, please let us know via 24/7 live chat. The minimum deposit amount is ৳200.
Yes, you can also deposit at tvb99 using Nagad, Rocket, and Upay. Bank transfer is also accepted. The minimum deposit amount is ৳200 for all methods. Transact with any payment method and play with confidence — all payments are fully secure.
Withdrawals from tvb99 are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. The process is faster when account verification is complete. Withdrawals can be made via bKash, Nagad, Rocket, Upay, or bank transfer.
tvb99 itself does not charge any deposit or withdrawal fees. However, your mobile banking service (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction charges. This depends on the policies of the respective service. Contact our live chat support for more details.
Bank transfers may take somewhat longer to process as they go through banking channels. Keep your transaction slip or reference number and inform us via live chat if needed. Using bKash or Nagad is more convenient for faster transactions.
Games and Rules
5 Questions
To bet on BPL matches at tvb99, first deposit funds into your account, then go to the cricket section and select an ongoing or upcoming BPL match. You will find various markets including match winner, toss, and top batter. Review the odds carefully before placing a bet and bet responsibly.
tvb99 offers slot games from world-class providers including Pragmatic Play, PG Soft, and JILI. These games use RNG (Random Number Generator) technology, which makes the outcome of every spin completely random and unbiased. tvb99 is committed to ensuring fair play.
Yes, tvb99's live casino works great in a mobile browser. No separate app download is needed — open tvb99.cam in any modern browser on your smartphone and play directly with live dealers. Keep a stable internet connection for the best experience.
RTP or Return to Player is the theoretical percentage of total wagers that a game is expected to return to players over a long period. For example, an RTP of 96% means an average of ৳96 is returned for every ৳100 wagered. This is a statistical average — results for each session may vary.
Yes, tvb99's cricket section supports betting on international cricket tournaments including the T20 World Cup and IPL. You will find a range of markets from Bangladesh Tigers matches to major international events. Both pre-match and in-play betting are available.
Bonuses and Promotions
5 Questions
Open a new account at tvb99 and make your first deposit to receive a 100% welcome bonus up to ৳5,000. That means depositing ৳5,000 lets you start playing with a total of ৳10,000. The bonus is added to your account automatically — no separate code is required.
The wagering requirement for tvb99's welcome bonus is 25 times. This means you must place bets totalling 25 times the bonus amount before it can be withdrawn. For example, if you receive a ৳1,000 bonus, it becomes withdrawable after placing ৳25,000 in bets. The requirement is met gradually as you keep playing.
By playing regularly at tvb99 you can automatically advance to higher VIP levels. There are four levels — Bronze: up to 0.2% weekly cashback; Silver: up to 0.4%; Gold: up to 0.6%; Platinum: up to 0.8%. The more you play and stay active on the platform, the higher the level you can reach.
Yes, tvb99 VIP cashback is processed every week. Based on your VIP level, cashback is added to your account at the set percentage of your weekly net loss. Contact tvb99's live chat support for more details on the conditions for receiving cashback.
Yes, tvb99 regularly offers special promotions. Special bonuses are available during cricket season, on special occasions, and during festivals. Keep an eye on tvb99 regularly or ask via live chat to stay updated on the latest offers.
Safety and Responsible Gaming
5 Questions
tvb99 uses SSL (Secure Socket Layer) encryption to protect your personal information and financial transactions. This ensures that all your data is protected from third parties. tvb99 has earned the trust of thousands of players in Bangladesh as a safe and reliable platform.
tvb99 is for those aged 21 or above only. Opening an account or playing games by minors is strictly prohibited. We take the necessary steps during account verification to ensure age compliance. Parents are requested to stay aware of their children's online activities.
Yes, tvb99 supports responsible gaming. You can request a temporary self-exclusion of your account. To do so, make a request to our 24/7 live chat support. Options to set a daily deposit limit or betting limit may also be available — contact support for more details.
Gaming addiction is a serious matter. tvb99 always promotes responsible gaming. If you or someone you know is struggling with gaming addiction, it is important to seek professional help. Visit our responsible gaming page for detailed information and resources. Remember — gaming is for entertainment, not a guaranteed source of income.
tvb99's support team is available 24 hours a day, 7 days a week in Bengali via live chat. Click the live chat option from any page on the website to get instant assistance. You can also reach us by email at [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is by your side 24/7 for any issue. Chat live directly or send us an email.
24/7 Live Chat Support — Instant Assistance in Bengali
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For more help visit the Responsible Gaming page.